DULUXGROUP PRIVACY POLICY
DuluxGroup is committed to the protection of your personal information. This Privacy Statement contains the following important information:
Collection of your personal information
How we use and disclose personal information
Security of your personal information
How to access, correct or update your information
How to contact us
Collection of your personal information
The types of personal information that we
collect from you will depend on how you use this web site and how you
interact with us. For example, when purchasing products on line we
collect details such as your name, delivery address and e-mail address.
When you use this website our Internet Service Provider (ISP) may make
a record of your visit and log your server address, your domain name,
the date, time and duration of your visit, the pages and documents you
accessed, the previous site you had accessed (ie the referring url) and
the type of browser you are using. This information is collected for
statistical purposes only, and DuluxGroup will not make any attempt to
identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or
other government agency may exercise its legal authority to inspect our
ISP's logs. It is also possible that your ISP is logging your activity
while you visit our site. This is obviously beyond the control of
DuluxGroup.
While you are visiting our site we may use cookies to facilitate a more
personalised web browsing experience. Except where you volunteer
personal or business information we will not procure information about
you via any alternative means while you visit our site.
We will not collect any personal information from you revealing racial
or ethnic origin, political opinions, religious or philosophical
beliefs, trade union membership, or details of health, disability or
sexual activity or orientation. Exceptions to this include:
- Where you have given express consent to DuluxGroup to do so;
- Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
- The use is authorised by law or reasonably necessary to enforce the law; or
- When the information is necessary for the establishment, exercise or defence of a legal claim.
How we use and disclose personal information
The
personal information that you provide to us during interaction on this
site, and in other interactions between us, is used to provide you with
better service for the supply of our products and services to you. The
information we gather from your use of this web site enables us to
provide more personalised products and services that are tailored to
your needs.DuluxGroup will not sell, rent or trade your personal information.
Any personal or business information which you do supply will only be
used internally at DuluxGroup and will not be divulged to a third party
unless that third party is integral to the purpose for which you gave
us the information (eg, delivery companies will be supplied with
delivery information) or where required by law. We will only use and
disclose information about you for the purpose for which you gave us
that information. We may use and disclose information about you for a
purpose other than the purpose for which you gave us the information
where:
- You would reasonably expect us to use or disclose the personal information for that other purpose;
- That other purpose is related to the purpose for which you gave us the information;
- You have given us your consent for the personal information to be used or disclosed for the additional purpose.
- Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health;
- Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
- The use or disclosure is authorised by law or reasonably necessary to enforce the law.
DuluxGroup may also use your personal information for the
purpose of direct marketing. We may only use your personal information
or data for the purpose of direct marketing in relation to promotional
activities where it is impracticable for us to obtain your prior
express consent. However, when we do this, we will provide an express
opportunity when we first contact you to decline receiving any further
marketing communications from us, via an opt-out mechanism.
We will only record your e-mail address if you send us a message. Your
e-mail address will only be used for the purpose for which you have
provided it and it will not be added to a mailing list or used for any
other purpose without your consent. We will only send e-mails to you if
you have elected to receive such e-mails or if they are in response to
an email we have received from you.
Security of your personal information
We will take all reasonable steps to ensure that all personal information
we collect, use or disclose is stored in a secure environment accessed
only by authorised persons. While DuluxGroup employs advanced data
encryption technology when interfacing with its customers, suppliers
and other partners, users should be aware that there is a residual risk
in transmitting any data electronically. This risk is inherent in all
Internet dealings.
How to access, correct or update your information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete. We will provide you with reasonable opportunity to access your personal information and have it corrected or updated. A fee may apply to such access. Exceptions to your access rights include:
- Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
- Your request for access is frivolous or vexatious;
- Where the information relates to existing legal proceedings between DuluxGroup and you and the information would not be discoverable in the process of those legal proceedings; or
- Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.
Please visit the Contact Us page of this website.